Social work and community services are a support service to the British Forces Cyprus (BFC) community. We provide advice and guidance to individuals and families on a variety of issues such as emotional health and wellbeing, parenting, family or relationship issues, financial difficulties or victims of crime.

SSAFA have been delivering this service for a number of years and from 1 July 2020 this responsibility will be transferred to  Polaris Children’s Services, an independent provider of children’s services across the UK and the British military around the world. From 1st July, the service will now be known as British Forces Social Work Service & Community Support Cyprus. We will continue to work in partnership with stakeholders to deliver high quality services to serving personnel, both individuals and families.


“To make a positive and lasting difference to children, families and adults, in the military communities we serve. We will achieve this through the delivery of a responsive, safe and high quality Social Work Service working together with people who use our Services as well as partner agencies.  This is based on our belief that Service Personnel and their families should have access to the same standards of care and support they would receive if they were based in the UK.”

This is supported by our five key objectives:

  • A whole-system approach

  • exemplary and effective evidence-based practice

  • promotion of good emotional health and wellbeing, and building resilience

  • promoting achievement, attainment and active citizenship for our children and young people

  • supporting a ‘Firm Base’ for the military community




Prevention & Safeguarding Services for Children & Adults

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Early Help Offer

Care Leavers Support


Parenting Programmes


Adoption Advice & Signposting


Foster Carer Registration, Training & Support

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Personnel & Family Support Service


Confidential & Advisory Listening Service


Domestic Abuse Intervention Programme


Substance Misuse Intervention & Support


Behaviour Management Programmes for Children & Adults

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Volunteer Service

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Information, Advice & Consultation


Support to Command Personnel

Training, Learning & Support Services – Relationship Issues, Debt Management, Loss & Bereavement


Safeguarding Training for partners and stakeholders


Childminding Registration Support & Training

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Victim Support & Witness Services



If you suspect or believe a child or adult is suffering or is likely to suffer Significant Harm, including any form of mistreatment or abuse, or if you are concerned about your own behaviour and need advice or support, you should contact us (numbers above) or the emergency services on 112.




If you are concerned about the safety or welfare of a child, young person, or adult, or would like some support, advice or guidance in relation to social care issues, please contact BFSWS and Community Service Cyprus for the relevant area


Akrotiri Social Work, The Oval,

RAF Akrotiri, BFPO 57

Phone: 2527 5838

Office hours:

Monday to Friday



Episkopi Social Work, Block E, Episkopi, BFPO 53

Phone: 2596 3609

Office hours:

Monday to Friday



ESBA Social Work, MRS Centre, Dhekelia, BFPO 58

Phone: 2474 4453

Office hours:

Monday to Friday



Any other enquiries please contact us at contactuscyprus@forcessocialwork.com


What is 'Content ID' and 'Rights Manager'?

Content ID refers to the technology of adding a “digital fingerprint” to online content, in this case music, for recognition and tracking across YouTube (and places that YouTube content is used and embedded). Without this “digital fingerprint”, tracking legal and illegal use of copyrighted content would be impossible. “Rights Manager” works in the same way but for Facebook and Instagram.

What is Identifyy?

Identifyy is a platform that utilises “digital fingerprint” technology to track, manage and administer copyrighted material on behalf of content creators and copyright holders. Identifyy is part of HAAWK (created by the same founder of “AdRev”) and it is a YouTube/Facebook/Instagram fully verified and certified partner.

Why did I get the message 'includes copyrighted content'?

If your video has been identified as matching third party content or “flagged” as it’s often called, please do not worry or panic! This is simply a security message that YouTube uses to communicate that it has noticed you are using music with a copyright belonging to myself (WavebeatsMusic). IMPORTANT: A flag is not to be confused with a “strike” which is when action has been taken against your account to forcefully remove content that has been illegally used. While a strike will negatively affect your account, a flag (or notice) will not. All videos that match third party content (shown as “HAAWK for a 3rd party”) are immediately flagged because YouTube doesn’t yet know that you have the rights to use the music legally. It’s important to note that while a video is flagged, Ads may still run, but monetization will be disabled. To enable monetization again, you must first 'clear' the video.

Where can I find my license?

Login to your Audiojungle (or any Envato Market) account and click on the downloads tab. Then, locate the track you have purchased. Next to it, click on “Download”. You will have the option to download the license file as a PDF or (.txt).

How to 'clear' my video BEFORE it goes public on YouTube?

Step 1) Upload the video, set to “unlisted” and wait for the copyright notice to appear… Just upload your video to YouTube as normal but when you reach step 5 of the upload process (the “visibility” tab), please set it to “unlisted”. When you select this option, the video is uploaded as usual and a YouTube link will be generated, however the video will not yet be “live” for your subscribers to see. Wait a few minutes and go to your video manager of your YouTube account (the “videos” section of your YouTube studio). You will received a copyright notice (also known as a “flag") saying that the music is copyrighted. Please don't worry! This is normal, expected and happens all the time everywhere. This is simply an automated security message that YouTube uses to communicate that it has detected music with a copyright protection (also known as content ID). A notice (or flag) is not to be confused with a “strike” which is when action has been taken against your account to forcefully remove content that has been illegally used. While a strike will negatively affect your account, a notice will not. Step 2) Fill the HAAWK form and wait for the copyright notice to disappear... The quicker way to clear a video with a music copyright notice is via the Identifyy (HAAWK) form directly. It’s quicker than doing it via Youtube. Just click on the link below and select "Release a HAAWK Claim on a video”. Then enter the link to your video, your name, email, and copy and paste your license information in the message part of the form. The claim should be released within just a few hours after you click SUBMIT. Sometimes it can take up to 24 hours. But usually it’s much quicker! Link: https://www.haawk.com/whitelist Step 3) Go public… Now that the copyright notice has been removed, just set your video's visibility setting from “unlisted” to “public”. That’s it!